Before delivery
If payment is confirmed but the ordered product cannot be fulfilled, Sellzivo may provide replacement, store resolution or refund handling depending on the order circumstances and payment method.
CUSTOMER CARE
Refund Policy
Digital products are delivered differently from physical goods, so refund eligibility depends on payment, delivery status and the specific issue with the order.
After successful delivery
Because digital goods can be viewed, copied or redeemed immediately, completed and valid digital deliveries are generally not automatically refundable simply because the buyer changes their mind.
Invalid or materially incorrect delivery
If the delivered item is invalid, unusable on delivery, materially different from the purchased product, or fails within an explicitly stated warranty period, contact support with the order reference and relevant evidence. Sellzivo may verify the issue before providing a replacement or refund resolution.
Incorrect customer information
Refunds may not be available where delivery failure results from incorrect information provided by the buyer, loss of the secure order link, unauthorized sharing, prohibited use, or failure to follow clearly displayed product instructions.
Payment-network fees
Network fees, exchange-rate differences or third-party payment charges may be non-refundable where they are not received or controlled by Sellzivo.